Academic Projects

Pearl Collective

Start date: 
18-01-2016

Scope

Team Pearl Collective is working with Porto Bay Hotels & Resorts a group that owns and operates nearly a dozen 4 star and 5 star properties in Portugal and Brazil.

The team wants to study hospitality services in order to understand how guest needs are identified and addressed so that they can create a more personalized experience for each individual guest during their stay.

Supervisor & Team

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