Human-Work Interaction Design

We are all active members of IFIP Working Group 13.6 on Human-Work Interaction Design. A core agenda for this group is to research sociotechnical and cultural aspects of interaction design. As part of this agenda we have embarked on a program of research aimed at supporting digital inclusion with people at the margins. The marginalized can face health and cognitive issues as well as a lack of stability of social structures such as family, work and social inclusion. Three questions are of concern when innovating together with people ‘at the margins’: how can we describe users without attempting to stereotype badly, what sociotechnical HCI methods fit the local societal context, and how to make the design sustainable in face of current planetary challenges (e.g., climate change)? We adapt the sociotechnical HCI approach, HWID, to meet the challenges of designing for ethical value exchange. In this particular case, we present a British Academy funded case study using HWID- driven service design to support student retention of black communities in Cape Town, South Africa.

References to the Research

  • Abdelnour Nocera, J., Nielsen, L., Anand, I., PB. ..Gasparini, Bitso, C., Trevisan, D., Rune Christensen, L., Money, A. (2017). Service Design and Innovation “at the Margins” in Resource Constrained Environments. In In Workshop Proceedings Paper in EDTPD’17. In Proceedings of EDTPD’17.
  • Abdelnour-Nocera, J., Nielsen, L., Christensen, L. R., & Clemmensen, T. (2017). Socio-technical HCI for Ethical Value Exchange: A Case of Service Design and Innovation “at the Margins” in Resource Constrained Environments. In IFIP Conference on Human-Computer Interaction (pp. 254–262). Springer.
  • Campos, P., Clemmensen, T., Barricelli, B., Abdelnour-Nocera, J., Lopes, A., Gonçalves, F., & others. (2017). Human Work Interaction Design meets International Development. In The 16th IFIP TC13 International Conference on Human–Computer Interaction (pp. 531–532). Springer.


Sources to Corroborate the Impact