The Service Design course is a 14-week long course for the Masters in MEI and HCI programs that explain the basics of service design and engages the students in working on service design briefs that tackle real life problems and opportunities. Students work in interdisciplinary teams to produce a service concept and requirements document for a new or enhanced Computer enabled service, or product/service system. The students come from a variety of backgrounds including computer science, psychology, art, design, multimedia, and other related programs. Based on that understanding, students go through an ideation phase producing product ideas situated to meet the identified needs. Students should plan to produce models, concepts and experience prototypes so that they can get meaningful feedback from their Mentor or clients in a timely fashion. Weekly studio sessions, insure students research, synthesis and created meaningful solutions, refinements to their concept adapt it to user needs. For this course the end goal is to expose and train the students to the basic SD processes and models. In order to do that we engage teams of student to work on a brief at the time for the total of two completed projects. The results will be a submission to a selected SD competition and a complete documentation of both the briefs procesess, through a series of refined SD Models and a final communication video for the last brief service concept.
The Projects developed to fulfill the brief will be looked at with attention to:
2009 - slide sample from team Loja - the slide shows the results for the context analysis for the redesign of the Loja do Cidadão.
2009 - slide sample from team AguaDe pena - the slide shows the Hunt statement that the team will be pursuing during the course of the service design process.
2009 - slide sample from team AguaDe pena group 2 - the slide shows the territory map that identify the areas that compose the service the team will explore and gives a first overview of the design opportunities.
2009 - slide sample from team AguaDe pena group 2 .the slide shows the costumer journey identified through the research phase of the project.
2009 - slide sample from team Loja - the slide shows a preliminary scenario for a new service design concept.
2009 - slide sample from team Loja - the slide shows the blueprint of the current service being re designed.